The Vault Insider Member Rewards Program (“the Program”) is a loyalty program operated by CC&C (“CC&C”) under which Vault Insider Members (“Members”) are rewarded with certain benefits, as determined by CC&C from time to time. These terms and conditions govern the Program, and set out the terms of the contract between CC&C and each Member. By enrolling as a Member, you agree to be bound by these Program Terms and Conditions.
In order to be eligible for membership and to receive The Program benefits, ("Benefits") customers must meet the minimum annual spend requirement of $1000 per calendar year on qualifying merchandise, (“The Minimum”) exclusive of any shipping fees or applicable taxes. Benefits will be rewarded commensurate with the member’s level of spend in a calendar year as follows: (a) Executive Level ($1000 to $2499.99); (b) Gold Level ($2500 to $4999.99); (c) Platinum Level ($5,000 and over).
From time to time, CC&C may allow Trial memberships in the program for customers who have not yet met the annual purchase threshold.
Qualified customers will receive a personal invitation from CC&C by email to enroll in the Program, typically at the end of the month in which they achieved the minimum annual spend requirement. Invitations may also be sent from time to time as part of enrollment promotions, or send specifically to customers upon request.
To enroll in the Program, potential members must complete the VIP Enrollment Survey, (“The Survey”) as well as meet the Minimum. Provision of false information or omission of any information requested on any Program enrollment or receipt may be grounds for denial of enrollment in, or removal from, the Program.
Most purchases made through CC&C’s online store or retail showroom are eligible towards the Minimum. Purchases must have been made on the customer’s CC&C account, or original receipts must be submitted, in order to qualify.
Some products and product categories are excluded from qualification for membership in the Program. For a full list of excluded products, see the list below.
Purchases from any of CC&C’s affiliated companies (Canadian PMX, Canadian Estate Jewellers) are excluded from qualifying towards the Minimum. Purchases from outside companies that have dealings with CC&C (such as The Royal Canadian Mint or The Shopping Channel) are excluded from qualifying towards the Minimum.
Below is a non-comprehensive list of products that are excluded from qualifying towards the Minimum. Every effort will be made to keep this list current, but CC&C retains the right to make changes, additions or reductions, to this list at any time without notice.
Benefits are provided subject to availability. Any further terms and conditions relating to the Benefits will made available to Members from time to time in further correspondence, at cdncoin.com/The Program and/or in CC&C’s retail location.
CC&C will provide regular account statements to active Members, showing their current member level, Collector Credits balance, total purchases to date, and spend requirement to achieve next level status. Statements will be sent by email to the address on file.
The Program membership year shall commence on January 1st of the calendar year and end on December 31st of the same year.Members who meet the minimum annual spend threshold within that period shall retain their membership and all Benefits from the day of enrollment until December 31 st of the following calendar year.Members who enroll with a Trial membership who do not meet the Minimum within the calendar year of their enrollment will retain their membership only until December 31 st of the year of their enrollment.
Members who achieve Platinum status will also achieve Life membership. Life Members will be entitled to Executive level Benefits regardless of annual spend levels. To achieve upper tier benefits, Life members must meet the required spend levels as detailed above.
Termination of Membership
Trial members who do not achieve the minimum spend requirement in the calendar year of enrollment will have their membership suspended at the end of business on December 31 st of that year.Full members who do not achieve the minimum spend requirement in the calendar year following enrollment will have their membership suspended at the end of business on December 31 st of that year.
Returns of purchased goods that cause the Member’s annual purchase total to fall below the minimum threshold for membership may result in suspension or termination of membership.
CC&C, in its sole discretion, may, for any reason, cancel, suspend or otherwise limit your access to the Program. CC&C, in its sole discretion, will cancel, suspend or otherwise limit your access to the Program if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to your Program membership, your right to use Collector Credits stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. CC&C reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions. CC&C may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions.
The Program is open to all customers who either meet the Minimum, or who have been offered a Trial Membership, and who have also completed the Survey. There are no applicable fees whatsoever for Members, nor are non-members able to pay for their membership in the program.
Changes to the Program or Member Benefits
CC&C reserves the right at any time and from time to time, without notice, to add to, reduce, change or terminate the Program; for example, CC&C may change the Program Benefits, Program affiliations or redemption offers at any time without notice. Members are responsible for accessing these sites in order to keep informed of Program features applicable to Members’ rights and responsibilities with regard to the Program. CC&C reserves the right, at any time and for any reason, to terminate the Program. In such cases, CC&C generally will attempt to provide advance notice to Members.
Termination of Membership Program
CC&C shall retain the right to discontinue the The Program, without notice, at any time for any reason. Upon termination of the program CC&C shall be free of any liability to any Member in regards to the program.
The Program Benefits are for the exclusive use of the Member and are may not be shared or transferred.
Confidental Information & Privacy
CC&C may use the information you provide when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, click the unsubscribe link provided in each email. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
• We use remarketing with Google to advertise online.
• Third-party vendors, including Google, show our ads on sites across the Internet.
• We, and third-party vendors including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.
CC&C does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include CC&C. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Errors or Omissions
Great care has been taken to ensure the accuracy of the information presented herein. CC&C is not responsible for any errors or omissions and makes no guarantee, either implied or explicit, in regards to any aspect of the Program that may be erroneously described herein.
To the fullest extent allowed by law, CC&C makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program, and CC&C is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from or related to the Program.
Acknowledgement of Authority
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program.
The Program is subject to applicable government laws, rules and regulations. Void where prohibited.