Find quick answers to your questions below...
Canadian Coin & Currency
Are you connected through social media?
Can I trust Canadian Coin & Currency?
Can I use the images from for personal use?
What is Canadian Coin & Currency?
Numismatics & Coin Collecting
Can you identifiy my coin or bank note?
What is grading?
What is numismatics?
Buyer's Guide
How do I buy/redeem a gift certificate?
What's the best way to find what I'm looking for on
What currencies can I use to make a purchase on
How do I use a coupon or promo code?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
My Account
How do I add my name to the Canadian Coin & Currency mailing list?
How do I unsubscribe from the mailing list?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Additional Support
How do I contact you?
Collector Credits
Are points transferable between Collector Credits Rewards members?
Can anyone get a Collector Credits Rewards membership?
Can I earn Collector Credits Rewards for my in-store purchases at Canadian Coin & Currency?
Can I redeem my Collector Credits Rewards for cash?
Can I redeem my Collector Credits Rewards in-store at Canadian Coin & Currency's showroom?
Can I redeem my Collector Credits Rewards with Canadian Coin's affiliated companies, Canadian PMX or Canadian Estate Jewellers?
Do all products and purchases from qualify for Collector Credits Rewards?
Does it cost anything to become a member?
How can I earn Collector Credits Rewards faster?
How can I join?
How do I cancel my membership?
How do I earn Collector Credits Rewards?
How do I keep track of my Collector Credits Rewards?
How do I redeem my Collector Credits Rewards?
How soon can I redeem my Collector Credits Rewards?
How will I learn about bonus Collector Credits Rewards offers?
I made a purchase but I don’t see my Collector Credits in my account.
I redeemed my Credits online but I don’t know what my Gift Certificate balance is.
Is there a membership card for Collector Credits Rewards?
What happens to my points when I return an item?
What if there is an error in my points balance?
Where can I find out what’s new with Collector Credits Rewards?
Where can I use my Collector Credits Rewards membership?
Why aren’t my Collector Credits Rewards listed in the online checkout or on my Order Confirmation?
Will my Collector Credits Rewards ever expire?