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Collector Credits
Are points transferable between Collector Credits Rewards members?
  No, credits can only be redeemed by the individual account holder.
Can anyone get a Collector Credits Rewards membership?
  Yes, the Collector Credits Rewards program is available to all visitors at www.cdncoin.com and our retail location at 10355 Yonge Street, Richmond Hill, Ontario.
Can I earn Collector Credits Rewards for my in-store purchases at Canadian Coin & Currency?
  Yes. The Collector Credits Rewards program is available for both online and in store purchases.
Can I redeem my Collector Credits Rewards for cash?
  No.  Collector Credits Rewards can only be redeemed as gift certificates which are applied to orders at cdncoin.com and future in store purchases.
Can I redeem my Collector Credits Rewards in-store at Canadian Coin & Currency's showroom?
 

Yes. Collector Credits Rewards
can be redeemed in store.

Can I redeem my Collector Credits Rewards with Canadian Coin's affiliated companies, Canadian PMX or Canadian Estate Jewellers?
  No.  Collector Credits Rewards can only be redeemed with Canadian Coin & Currency.
Do all products and purchases from cdncoin.com qualify for Collector Credits Rewards?
 

Virtually every product at cdncoin.com has a Collector Credits value, although from time to time some products may be exempt from the program. 

Most purchases will earn you Collector Credits, but one important exception is that no Collector Credits can be earned on a purchase in which Collector Credits are also being redeemed, regardless if the amount of the purchase exceeds the value of the credits.

Does it cost anything to become a member?
  No.  Membership in the Collector Credits Rewards program is completely free.
How can I earn Collector Credits Rewards faster?
  From time to time Canadian Coin may offer special bonus credit products or events, so be sure to take advantage of them when they occur!
How can I join?
  Your Collector Credits Rewards account is created automatically when you register on cdncoin.com. When shopping in store, speak with an associate to create a Collector Credits account.
How do I cancel my membership?
  If you should wish to cancel your account simply email us at info@cdncoin.com with the subject line ‘Cancel Collector Credits Rewards’ and we will deactivate your account.
How do I earn Collector Credits Rewards?
  Shop online or in store at Canadian Coin & Currency and your purchases will earn you Collector Credits Rewards!  The details page for each product shows you how many Collector Credits you will earn by purchasing that product. Your Collector Credits will be added to your account when your order is shipped or picked up in store.
How do I keep track of my Collector Credits Rewards?
  A summary of your available and pending credits can be found in the ‘My Account’ section on cdncoin.com at the ‘Collector Credits Rewards’ link.  At this time Collector Credits Rewards are not summarized in the checkout at the time of purchase. When shopping in store, your account balance will display on the bottom of your purchase receipt.
How do I redeem my Collector Credits Rewards?
  If shopping online, simply navigate to the Collector Credits Rewards section at cdncoin.com to enter the number of Collector Credits you wish to redeem. You must redeem at least 500 Collector Credits at a time, but there is no maximum. Click ‘redeem now’ and your Collector Credits will be converted to a gift certificate that will automatically be applied to your next online purchase. You can check your gift certificate balance from the ‘My Account’ page.

If shopping in store, your sales associate will be able to advise you as to how many points you are able to redeem on your purchase.
How soon can I redeem my Collector Credits Rewards?
  Collector Credits may be redeemed the next business day after they are credited to your account. Allow 2-3 business days for your points to be updated between in store and online.

Watch for special offers and bonus credit events at cdncoin.com, in the Canadian Coin & Currency newsletter, on our Facebook page or in store!
How will I learn about bonus Collector Credits Rewards offers?
  Watch for special offers and bonus credit events at cdncoin.com, in the Canadian Coin & Currency newsletter or on our Facebook and Twitter pages!
I made a purchase but I don’t see my Collector Credits in my account.
  New Collector Credits rewards are not added into your account until your order has been shipped or picked up in store.  If your order has been shipped and your Collector Credits are still not showing in your account, please contact us at info@cdncoin.com and we will investigate.
I redeemed my Credits online but I don’t know what my Gift Certificate balance is.
  You can easily check on your gift certificate balance by clicking ‘My Account’ and selecting ‘View Gift Certificate Balance’.
Is there a membership card for Collector Credits Rewards?
  Yes.  Your Collector Credits Rewards account is managed automatically as part of your account at cdncoin.com. Membership cards will only be presented to in store customers.
What happens to my points when I return an item?
  Any credits that you originally earned on the purchase of that item will be deducted from your current Collector Credits balance.
What if there is an error in my points balance?
 

If you believe that there is an error in your Collector Credits balance, contact us at info@cdncoin.com and we will check into it and correct the problem if necessary

Where can I find out what’s new with Collector Credits Rewards?
  The easiest way is to check back frequently to cdncoin.com, subscribe to our newsletter or follow us on Facebook, or visit our retail location!
Where can I use my Collector Credits Rewards membership?
  The Collector Credits Rewards program is exclusive to Canadian Coin & Currency. Credits can only be earned or redeemed online or in store.
Why aren’t my Collector Credits Rewards listed in the online checkout or on my Order Confirmation?
  Unfortunately Collector Credits rewards are not currently summarized during the online checkout process, and we are working to improve this area of the program.  Rest assured that your Collector Credits are being collected and will appear in your account as soon as your order has been shipped.
Will my Collector Credits Rewards ever expire?
  No, Collector Credits Rewards will remain active in your account until you choose to redeem them.